5 Steps to Handle an Angry Customer

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At some point as a customer service representative, you will encounter a customer who is, for one reason or another, on a warpath. Maybe their order was late or someone was rude to them last week. No matter the reason, they are angry, and they are now your problem. Here are 5 steps to handle an angry customer:

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4 Simple Ways To Connect With Customers That Really Work

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Business owners and people in sales want to connect with customers, but they often fail to make a meaningful connection. This connection is a crucial part of a successful business, and a healthy business relationship can only ensue once this link is established. Here are 4 simple ways to connect with customers that really work. 

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5 Essential Customer Service Skills Your Team Needs

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Customer service is an extremely important aspect of running a business, which is why companies invest huge amounts of time and money in customer service courses and training methods. However, building a strong team can be a real challenge, as there are a number of essential components. Here, we take a look at five essential customer service skills that any good customer service team needs.

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Improve Customer Service Almost Immediately With These 6 Tips

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Businesses that offer customers the best service are often growing leaps and bounds compared to their competitors. Whether you sell shoes or offer piano tuning, your customers expect a lot from you. Start exceeding expectations by following these six tips that will help to improve customer service almost immediately.

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5 Reasons To Use Live Chat For Your Business

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By now you must have understood the fact that quality customer service is crucial to the long-term success of your business. To make customers your vocal advocates, you need to provide a worthwhile and memorable experience every single time. So are you owning a business with an online presence and wish to grow? And are you using live chat? Here are 5 reasons to use live chat for your business:

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6 Strategies for Better Customer Relationship Management

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Customer relationship management (CRM) comprises of all the facets of interaction between a business enterprise and its customers. It is basically a business strategy whose main goal is to build and strengthen mutually beneficial customer relationships. Here are 6 strategies for better customer relationship management:

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Tips to Go Above and Beyond With Customer Service

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The competition in today's retail business environment is so competitive that you have to go above and beyond to provide exceptional customer service if you want to stay ahead of your competitors. This means that you have to do whatever it takes to win the hearts and minds of your customers (remaining within ethical and financial limits of course). Here are tips to go above and beyond with customer service:

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How to Use Customer Service as an Edge Over Other Companies

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Customer service is an important part of any business. You won’t ever be able to stay in business unless you have a certain level of customer service, but there are things you can do to ensure you have the best customer service. Always taking care of...
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