4 Simple Ways To Connect With Customers That Really Work

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Business owners and people in sales want to connect with customers, but they often fail to make a meaningful connection. This connection is a crucial part of a successful business, and a healthy business relationship can only ensue once this link is established. Here are 4 simple ways to connect with customers that really work. 

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3 Golden Rules Of Developing Customer Loyalty On A Tight Budget

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Every company clearly benefits from customer loyalty. However, your business may not have the millions of dollars that the leaders in your industry have to put towards endless layers of advertising to attract those customers. Fortunately, there are many ways that you can develop customer loyalty on a tight budget. Here are 3 golden rules of developing customer loyalty on a tight budget:

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5 Essential Customer Service Skills Your Team Needs

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Customer service is an extremely important aspect of running a business, which is why companies invest huge amounts of time and money in customer service courses and training methods. However, building a strong team can be a real challenge, as there are a number of essential components. Here, we take a look at five essential customer service skills that any good customer service team needs.

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Improve Customer Service Almost Immediately With These 6 Tips

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Businesses that offer customers the best service are often growing leaps and bounds compared to their competitors. Whether you sell shoes or offer piano tuning, your customers expect a lot from you. Start exceeding expectations by following these six tips that will help to improve customer service almost immediately.

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5 Reasons To Use Live Chat For Your Business

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By now you must have understood the fact that quality customer service is crucial to the long-term success of your business. To make customers your vocal advocates, you need to provide a worthwhile and memorable experience every single time. So are you owning a business with an online presence and wish to grow? And are you using live chat? Here are 5 reasons to use live chat for your business:

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6 Strategies for Better Customer Relationship Management

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Customer relationship management (CRM) comprises of all the facets of interaction between a business enterprise and its customers. It is basically a business strategy whose main goal is to build and strengthen mutually beneficial customer relationships. Here are 6 strategies for better customer relationship management:

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What Your Customers Know That You Don't (And How To Learn From Them)

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Understanding your target audience (essentially, your customers) is crucial to running a successful business. It should come as no surprise then that millions of dollars are spent every year on demographic research and, odds are, your business would benefit from better understanding your customer base. Here's what your customers know that you don't (and how to learn from them):

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5 Ways To Use Relationship Marketing To Benefit Your Business

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Relationship marketing is a strategy to help promote better customer relationships. Through satisfaction, loyalty and trust, you can understand their needs. You can also find creative ways to meet their expectations. The following tips will show you the many benefits and how it can help grow your future business. Here are 5 ways to use relationship marketing to benefit your business:

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Six Customer Engagement Strategies Your Business Could Use

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Being a small business owner isn’t easy. Simply being able to reach customers and retain them can be difficult. However, if you are able to successfully engage with your core customer base, you could develop a loyal following that will provide you with revenue for years to come. Here are six ways to engage your customers.

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How To Get More Genuine Customer Feedback

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Customer research is integral to the success of any business. Without knowledge of your target demographics’ needs and preferences, your product or service may never be sold. However, eliciting customer feedback isn’t always as easy as it seems. The feedback you get may not provide you with the kind of things you want to know, or may not be helpful enough to have you respond with the appropriate changes. With that in mind, below are some tips you can use to get more genuine customer feedback from your audience and what you’ll need to look at to get good information.

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Tips to Go Above and Beyond With Customer Service

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The competition in today's retail business environment is so competitive that you have to go above and beyond to provide exceptional customer service if you want to stay ahead of your competitors. This means that you have to do whatever it takes to win the hearts and minds of your customers (remaining within ethical and financial limits of course). Here are tips to go above and beyond with customer service:

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Why Appointing Key Account Managers is a Smart Move

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It is an immutable business fact that 80 per cent of revenues come from 20 per cent of your customers. It therefore pays to target those key customers. Here's why appointing Key Account Managers is a smart move for your business:

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What EA Did Was Evil, But They’re Not the Only Ones Out There

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Within the last 5 years, EA (Electronic Arts) has not only had a  bad reputation  in the world of gaming but also in the corporate realm. It was not only named as the worst video game company but was also voted as the  worst company in America in 201...
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7 Tips to Higher Level Customer Satisfaction

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Achieving high customer satisfaction is crucial for businesses to achieve repeat purchases and increase customer retention. While there are no rigid rules or strategies to keep customers satisfied, following certain best practices will definitely help to achieve higher customer satisfaction in any industry or sector. Here are 7 tips to higher level customer satisfaction:

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