A Staff of Experts: 5 Essential Employee Training Strategies

You hear a lot about the fruit of on-the-job training these days, but if you're looking to develop your employees from the root, where should you start? Continue reading for five key areas to start training your employees.

Security and Confidentiality Training

It is never too late to train employees on the importance of safeguarding company information. While many are quite familiar with maintaining confidentiality in speech and to an extent in writing, there may be areas that they do not consider. For example, when sending an email containing sensitive data to another employee or manager who has access rights to that same data, do your employees know that they should still take measures to prevent the data from being seen by prying eyes? More importantly, do they know HOW to take those measures? They should also be trained to know when they should not open a potentially dangerous attachment.

Procedural Training

Does your company have strong procedures that must be followed in order to ensure reliable output for your customers? Are you confident that every employee in your company is aware of those procedures? If not, you can correct that situation with thorough training. Many companies even go so far as to document all of their processes and procedures in a document called a business or operations manual. Such a manual is an invaluable tool when training a new employee or when transferring an employee from one position to another.

Etiquette Training

In these days of using email and even text messaging to conduct business, it is possible that the "old" rules of etiquette no longer apply. Broken sentences and silly acronyms have become the norm. That being said, though, you still have control over how your employees portray the company to their customers if you provide training on company etiquette. Perhaps you require a greeting at the start of every message thread and you do not allow texting for sensitive matters. Perhaps the phone must be answered before the third ring or messages must be returned within the hour. Whatever your requirements are for your company's business etiquette, a little training could go a long way.

Safety Training

Worker deaths in the US are down from about 38 per day in 1970 to about 13 per day as of 2014. You could contribute to lowering that number by providing thorough safety training on a regular basis. The type of safety training you provide, however, should be tailored to your company and the employee's needs. For example, an administrative worker's safety training might focus more on properly maintaining their work space and evacuation strategies, whereas an equipment operator's training would focus on how to properly drive and maintain their equipment. In some industries, like construction, employees like crane operators are even required to have a special certification. Visit a company like American Equipment Inc if you need information on training and certification services for cranes.

Organizational Values

At first glance, this "soft" training area may not appear to line up with the more concrete areas preceding it. However, this area may be the most influential topic you could cover with both new and experienced employees. An employee who knows and understands their company's values is 51 times more likely to be fully engaged than an employee who does not know or understand their company's values. What does that mean for you? According to studies done by Gallup, engaged employees are 21% more productive than disengaged employees. You almost cannot afford to neglect this area of training.

If you train your employees in these five areas alone, you will find a boost in your office's overall efficiency. Although seemingly basic, each of these areas will help provide a solid foundation for confident and effective employees.



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Wednesday, 17 July 2019
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