5 Customer Service Apps for Small Business


With the technology being an integral part of our lives, it is not really difficult for us to maintain our business productivity, whether they are operating on a small scale or large scale. In order to maintain the business productivity, the key is to make your customer service your top most priority. However, the cost of handling customer service is expensive enough that a small business cannot afford. Fortunately, technology has made that convenient for the small businesses and has provided them with the solutions for providing customer services on the go. Without spending that much money, you can still put your customers first. Yes, you have heard that right!

There are a number of customer service apps for the small businesses but we have gathered the best one for you all. Check the 5 best customer service apps for small business and consider using them.

#1: Zendesk:

Customer support is a problem anymore with the Zen desk being there for your help. The app is specifically designed for the team leaders and agents that provide great support to the customers. The mobile app allows you to access all the support ticket views, a real – time list of activity, sorting, and grouping of ticket lists, respond and update the ticket lists, search tickets, Text Expander and much more. The app is available for all platforms, whether you are using Android, iOS or Windows Phone. Zendesk is there for your convenience.

#2: Desk.com:

Looking for a CRM support? Desk.com is a small business platform offering a pretty user interface, along with the tons of features. The app allows the business owners to engage all their customers across all their support channels including Twitter, Facebook, phone, email, discussion boards etc. The app also provides the business owners to collaborate with their team, respond and track the cases and much more on the go. The best part of the app is that it is available on iOS and Android as well.

#3: Freshdesk:

With the motto of “Customer First”, Freshdesk is the best app that provides the small business owners with everything to make their customers happy. The next-generation app allows the small businessmen to deal with the customer queries collectively that appears in the mail, phone, social networking websites and even its own website. Not only this, the app is loaded with the tons of features that allow the business owners to work on their tickets, right from their phone.

#4: SmarterTrack:

Another help desk app for any small business on the list is SmarterTrack that is specifically built for tracking, managing and reporting the customer service or communication. Using this app, the businesses can manage their employees, sales opportunities, customer communications and support issues as well on any mobile device, desktop, and tablet.

#5: Zoho Desk:

We have saved best for the last. Zoho Desk is another great small business customer service app that let the businessmen meet the needs and expectations of their customers and consumers without any hassle. In addition to that, the app also allows the companies to organize their tickets in due time, create, view, edit and manage the tickets, perform frequent ticket actions, receive push notifications on ticket updates and much more without costing a fortune. Another feature that makes this app great to use for all small business is that it offers interactive and user- friendly interface unlike any other apps on the internet.

With these apps, you can put your customers first and make your business flourish like never before. Pcsofthub is the best place where you can find more app related to your business.



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Thursday, 18 July 2019
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