The Many Approaches to Facing Workplace Conflict

Overview/Description

When facing conflict at work, you need to adapt to the situation. In this course, you'll learn about conflict styles, when to use them, and when to adapt your style. You'll also learn how to handle conflict with difficult individuals.

Target Audience

Any individual who wants to develop or refresh their skills at recognizing and responding to workplace conflict

Prerequisites

None

Expected Duration

0.6 hours

Lesson Objectives

- recognize the role of workplace conflict
- recognize conflict styles used most often in the workplace
- adapt your style as needed in response to other conflict styles you encounter
- choose the most appropriate conflict style for a particular situation
- recall guidelines for getting into the right mind-set for dealing with difficult conflict partners
- follow guidelines for dealing with a difficult person in a conflict situation
- use conflict styles effectively
- reflect on what you've learned