I'm the Founder and Managing Director at Fanclub Recognition (www.fanclubrecognition.com), a company that helps organisations show appreciation for their employees and Marmalade which helps grow the leaders of the future through coaching and development. Leadership and culture are my two favourite topics!

Improve Productivity, Profitability and Customer Satisfaction by Implementing This One Strategy (And It Doesn’t Cost The Earth)

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Three things all business owners dream of having; a productive workforce, happy customers and the profits rolling in. Quite often the way you can improve sales, client happiness and output happens in isolation, either through improving products, hiring better-trained customer service or account management staff or developing new products. All can be costly and take time to perfect. Here's how to improve productivity, profitability and customer satisfaction by implementing this one strategy (and it doesn’t cost the earth):

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